Booking Help

Explore Spaces, Services and Events. Read the description, location, availability and rules, and check what is included before booking.

Message the Host through PopShare to discuss your plans. Hosts can propose a quote with a price and terms; read it before continuing to payment.

Send a request for a Space, Service or Event. The Host can accept, decline or discuss your request, or send a quote with a price and terms. For paid listings, pay after acceptance to confirm the booking.

Paid bookings use Stripe Checkout. Check the price and PopShare service fee before confirming. Read Booking Payments for payment help.

Draft

The booking has not yet been submitted.

Pending approval

Your request is waiting for the Host to respond.

Approved

The Host has accepted. Check the booking for the next step; payment may still be needed.

Awaiting payment

Payment is needed to confirm the booking. Check the payment deadline shown in the booking.

Confirmed

The booking is confirmed, with payment received where required.

Completed

The booking has finished and been marked complete.

Declined

The Host has declined the request.

Cancelled

The booking has been cancelled. Check its payment details for any refund.

Expired

The request or payment window has ended without confirmation.

Your booking status and payment status are shown separately. Open your bookings to check the details.

PopShare sends Hosts and Bookers an email reminder the day before a confirmed booking. Keep the arrangements in your PopShare messages so you can refer back to them.

After the booking is completed, both sides can leave a review: the Booker reviews the listing, and the Host reviews the Booker.

Read Refunds and Cancellations before cancelling. If a Space or Service was not as described, message the Host first, then contact PopShare support so the issue can be looked into.

For an overview, visit How it works or return to the Help Centre.