Refunds and Cancellations
Refunds depend on when a booking is cancelled and who cancels it. Check the policy before making a change.
Before you cancel
One cancellation policy applies across PopShare. The cancellation and refunds policy sets out the refund amounts and notice periods.
Open your bookings and review the cancellation details before confirming. The refund calculation is shown as part of cancelling.
If the Host cancels
You receive a full refund when a Host cancels a confirmed booking, however close to the booking date it happens.
How refunds are paid
Refunds go back to the card you paid with, through Stripe. A full refund includes the PopShare service fee you paid. A partial refund returns the PopShare service fee in the same proportion as the booking price.
See the full policy and refund payment guidance for more details, or read Booking Payments for help understanding payment statuses.
If something went wrong
If a Space or Service was not as described, message the Host through PopShare first, then contact PopShare support before cancelling. These issues are looked at individually.
If you think a refund was calculated incorrectly, contact support so it can be checked. This guidance sits alongside our Terms and Conditions.