Cancellation & refunds
One policy applies to every booking on PopShare, so you always know where you stand before you book.
Current policy
PopShare standard
Full refund 7 or more days before the booking, 50% between 48 hours and 7 days, no refund within 48 hours.
- Cancelled 7 or more days before the start100% refund
- Cancelled 2 or more days before the start50% refund
- Cancelled later than thatNo refund
If the host cancels
You always receive a full refund when a host cancels a confirmed booking, however close to the date it happens. We'll also help you find an alternative where we can.
How refunds are paid
Refunds go back to the card you paid with, through Stripe. Once issued, most banks show the money within 5–10 working days.
The PopShare service fee on cancellation
A full refund includes the PopShare service fee the booker paid. Where a partial refund is due, the PopShare service fee is refunded in the same proportion as the booking price.
Something gone wrong?
If a space or service wasn't as described, don't cancel — message the host through PopShare first, then contact our support team so we can look into it. Cases like this are handled individually and aren't limited by the tiers above.
This policy sits alongside our terms & conditions and privacy policy.